Airbnb not releasing my payouts

in
Uganda
Level 2
425 Views

Hello, I am reasonably new to Airbnb and all was going well until it came to releasing my payouts. To minimise bank transfer charges I set a minimum amount which was reached on 7 March. I waited the required day but it never came. I contacted Airbnb Support on 15 March and they've been "looking into it" ever since. Initially, there were encouraging replies to my enquiries, promising that all was being done to resolve the situation, these past 4 days, however, they have gone silent and are not responding at all.

I was horrified, searching this community, to find that it is not an uncommon occurrence. Please, how have others had their issue resolved? How do I get them to send my payout? By the way, my account is all in order - I had this much confirmed to me by Airbnb Support on 15 March ("I have analysed your account with my team and everything seems to be ok, I cannot find any glitch present and all the information seems to be provided and verified by you."). 

Please if anyone can help I would be most grateful. Airbnb is holding a lot of money which is rightfully mine.

With thanks

Dani 

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20 Replies

Re: Airbnb not releasing my payouts

in
Leeuwarden, The Netherlands
Level 10

@Daniela2001 

 

Payout issues can take some time to resolve. Airbnb CS can not solve it themself, but forward the issue to the financial department. The status if the payout(s) can be checked in Transaction History and ofcourse a payout method must be active. This community can not relaease your payouts, so you  must keep in contact with Airbnb.  If support-tickets are closed, open a new one. Or try Airbnb on Twitter (account AirbnbHelp)

Re: Airbnb not releasing my payouts

in
Dilijan, Armenia
Level 9

@Emiel1  'Payout 'issues' shouldn't take 'a long time' to resolve.

 

And how do you define 'a long time'? Is six weeks a short time in your dictionary to wait to get paid for a 28 night stay?

 

Is 2, 5 or 10 weeks a short time in your dictionary to get paid by Western Union seeing Airbnb sends tens of thousands of payments and refunds by Western Union every month and so it has preferential corporate client status?

 

You are cheerleading for a system that is failing many people.

 

Do you think I and hundreds like me would be wasting hours every week describing our predicament if we didn't have one?! 

Re: Airbnb not releasing my payouts

Online Community Manager in
London, United Kingdom
Online Community Manager

Hi @Daniela2001

 

Thanks for taking the time to reach out, and sorry to hear you’re having trouble with some of your payouts! I’ve shared it with the appropriate team on my end and they're currently reviewing the issue. As and when I get more info, I'll let you know. 🙂

 

Emilie

 

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Re: Airbnb not releasing my payouts

in
Dilijan, Armenia
Level 9

@Emilie 

 

I am waiting for payment for 6 weeks and nothing reached me due to real or imaginary glitches to the system.

 

I advise you to read what I wrote and alert the Airbnb system (if this company can even be termed so) that CS hasn't provided me with any solutions and that they should ask themselves what they have to gain from frustrated hosts such as myself.

Re: Airbnb not releasing my payouts

in
Dilijan, Armenia
Level 9

@Daniela2001 @Emilie @Emiel1 

 

Hello Emilie ,

 

As I see you are an 'online community manager ' which I assume means you are paid to browse the comments on the Community Center and try to provide solutions 

 

I am not paid for a 28 night stay in my villa that commenced on the 3rd March 2022 and was completed successfully on the 31st March 2022.

 

Airbnb didn't send a cent of the thousands of dollars owed to me despite that I have a verified default payout method on my hosting profile and that I have 14 tickets with the useless Airbnb 'support' team.

 

My guests even contacted Airbnb on the 24th day of their stay and asked why I was still not paid (I revealed to them this fact when we were discussing the holiday rental market and they insisted to do their part and voiced their disappointment to Airbnb in writing that their host is still not paid.

 

Is delaying payouts for two, three, six twelve months now standard practice at Airbnb? 

 

 

Re: Airbnb not releasing my payouts

Online Community Manager in
London, United Kingdom
Online Community Manager

@Summit-View0 Unfortunately I am not part of the Support team, so even though I want to do my very best to help, my hands are somewhat tied as I do not have access to your account to see what the issue is here.

 

I know my colleague @Sybe pinged the team for you in regards to this problem, we will chase them again to try and help get things moving along. If Sybe or myself get any more information, we will let you know!

 

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Re: Airbnb not releasing my payouts

in
Dilijan, Armenia
Level 9

@Emilie 

 

Hello Emilie,

 

Thank you for responding.

 

Re: Airbnb not releasing my payouts

in
Dilijan, Armenia
Level 9

Hello @Daniela2001 

 

Welcome to the sad club of victims of Airbnb online piracy.

 

I own a brand new 400 sq meter Villa plus swimming pool and I welcomed my first guests for a 28 night stay on the 3rd March 2022.

 

Eager to kick-start what I hoped would be a long and mutually beneficial relationship with Airbnb I offered the villa at a rock bottom price that barely covers my fixed costs.

 

Despite that the stay was completed successfully and despite that I have uploaded FIVE payout methods so far of which four were totally correct, legit and verified by the Airbnb system I still didn't get the thousands of dollars payment due to me.

 

Seven or eight customer service representatives or whatever title the system gives them were in touch with me. Some by phone, others by messaging...

 

They all confessed there is a glitch in the system and that whenever I get a payout method verified it seems to revert to the initial payout method which indeed could not go through.

 

They say their 'IT specialists' are working on fixing the real or imaginary glitch but hey it is 2022 and Airbnb is a multi billion dollar company.. if anyone believes these random glitches and 'technical issues' are not intentional I happen to own a planet in the milky way I will gladly sell them for a million bucks.

 

My cousin lives in Australia and we are in touch every day. 

She uses the Airbnb system a lot and is (to put it very mildly) unimpressed by what I as a new home owner am going through.

 

She has a couple of Airbnb bookings (she is a guest not a host) into the future and she told me she will never use Airbnb again based on my experience.

 

In fact she told me she will take revenge on Airbnb if they continue to drag their feet and let's face it I wasted 50 hours of my time in the last 5 weeks and am deprived of thousands of dollars under dubious excuses so perhaps she has a right to feel the way she does.

 

I told her Airbnb hosts are not responsible for the pathetic state of affairs at Airbnb (delayed and missing payments, incompetent customer service that despite being friendly has its hands tied to provide any solutions, glitches galore and an app and website fill of idiotic cartoons but full of errors and 100% not user friendly...) but she is hot headed and says Airbnb has a policy of compensating hosts for damages so if this goes on she will take revenge.

 

I am not threatening Airbnb in any way. 

I am simply dedicating my precious time to describe a reality in which thousands of people in the 'airbnb community' and tens of thousands of their relatives and friends have deep and often justified grudges against Airbnb and that any of these individuals could land in your living room as guests.

 

This is the reality of Airbnb in 2022.

Re: Airbnb not releasing my payouts

Level 2

have you had a response and had your issue fixed ?

Re: Airbnb not releasing my payouts

Level 2

I currently have the same issue, I am an Airbnb experience host and have completed experiences that airbnb has taken payment for but cannot set up a payout method. every time the payout method is issued a reply is given after it has failed that the details are incorrect. the issued details have been verified by the bank as correct. every time I issue the details it takes 10 days for the payout to be confirmed or not in this case, im now on my 8th attempted with the airbnb team unwilling to send me to the finance department to resolve the issue. as every time they want me to verify the details... how many times do we need to go down this road and get now where. if this is the level of customer service from Airbnb I would not recommend using Airbnb for hosting at all.  24h customer service with no help. 

if you wish to prove me wrong Airbnb please pick up the phone and sort out this issue rather than holding on to 1000's of euros of my money and ignoring the problem.

Re: Airbnb not releasing my payouts

Level 2

Update - Airbnb has promised that I would be contacted within 3 hours by a supervisor, its now been 48 hours since the last contact. No attempt of contact has been made.

Re: Airbnb not releasing my payouts

Level 2

Update -  ok ... I think I am there ! ... Airbnb have not been helpful, actually they have been worse then useless, I have been struggling with connecting my bank with the payout method, they have specifically told me that certain bank numbers that begin with 301, 302, 303, 47422, 423, 426 are not supported by the system. Luckily my bank does not have one of these codes. Ive repeatedly tried many different variants, and what has worked when inputting the payout method details in is that I have put the bank address in rather than my own address.  Also the payout method is in euros rather than my local currency. I made sure that the IBAN is correct by using an external IBAN checker. I also double checked the swift code too. 

 

I hope this helps someone as according to a shift supervisor the payout methods are an external system that are not run by airbnb, so airbnb can't actually help with this process. 

Good luck

Re: Airbnb not releasing my payouts

in
Los Angeles, CA
Level 2

Hi
I have the same problem, I'm waiting my money more then 3 weeks
they constantly deny the problem, coming up with a new excuse each time, then they wrote that the bank is to blame, then that the country where I’m born, after they wrote that Ukraine blame 🤦🏾, some wrote you need to wait because the bank is still processing, I heard 10 versions from 10 different Airbnb support ambassador, but every time I tried to convey to them that this is not normal, they just ignored me, I called 30 times, wrote 30 -40 more times, I have about 15k on hold and they ignore me as soon as they can

Re: Airbnb not releasing my payouts

Level 2

Hello I am having the same issues here in Canada. I am owed 2,000$ and counting. I have upcoming guests. I am considering cancelling them if this keeps on happening. Thoughts ??

No one is able to provide an actual response. 

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