Had a guest who cancelled on arrival before even setting foot in the property because they saw a year old notice on the notice board that short-term letting (under 90 days) was prohibited by local council regulations (aimed at targeting Airbnbs).
I sent them the updated legislation showing them that in Sydney it had been changed to allow 180 nights a year. They weren't comfortable becuase were worried they would be arrested and wanted to book a DIFFERENT AIRBNB! Tried to explain that if it was illegal there it was going to be illegal everywhere and they would need to book a hotel.
The worst part is, Airbnb gave them a FULL REFUND despite the strict cancellation policy! At what point does the burden of common sense fall on the guest?
Airbnb literally has the worst customer service (if you are a host, wonderful if you're a guest because you get a refund for it being a windy day when you arrive).
End rant.