Extremely troubling developments for Airbnb in the light of the impending IPO. For several years now, the company has actively and deliberately sought to keep hidden the true scale of the takeover of the platform by professional property managers and commercial entities, preferring instead to sell itself on its increasingly mythical 'live like a local' image. However, with full disclosure being a key and critical element of US Securities Laws, it appears that it may now finally be compelled to lay bare the real data.
The truth always comes out in the end.
"Dozens of affordable housing groups and community organizations that have long accused Airbnb of exacerbating housing shortages are taking their grievances to U.S. financial regulators just as the short-term rental giant prepares to go public.
In a letter to the U.S. Securities and Exchange Commission viewed by The Information, the groups complain that Airbnb hasn’t complied with rules limiting short-term rentals in many cities. They contend that Airbnb should be required to disclose more information to investors about how many rentals on its site are run by professional property managers"
Re: Airbnb's Chickens Coming Home To Roost
With those small percentage home host users of the platform and commercial property managers having their own account managers to assist their successful letting on Airbnb, it would be understandable that certain leeway is provided towards commercial operators in ways we probably don't know, to encourage their continued listing. Meanwhile, Home hosts receive no such benefits and as @Christine615 mentioned, are used to provide a human face to the service.
Even getting written Terms and that Extenuating Circumstances policy equitably applied is a constant battle. To suggest that all hosts should have their own Account Manager might be a wish too far, but in reality, unless Airbnb improve their handling of all resolutions to reflect accurately the Terms and Contracts, thats what would be needed.