Airbnb's Pre-booking questions

Mark75
Level 2
Ojai, CA

Airbnb's Pre-booking questions

I got the following email from Airbnb a few weeks ago:

 

Hi Mark,
For Spacious, Comfy family home, 20 min to central DC!, we noticed that you use a feature to ask guests questions about their trip before they book.
On October 02, 2019, we’re consolidating this feature with the welcome message. This will streamline the experience for hosts by offering one place to set your greeting and ask all your questions.
What you can do
If you want to keep asking guests for their trip details, you can copy and paste your original questions over to your welcome message, or add new ones. We’re increasing the character count of that message to fit the questions and everything else you want to say. Nothing will change for guests—they’ll still have the opportunity to respond to your questions before confirming their reservation.
Update welcome message
We’re excited to continue improving the hosting experience.
Thanks for being a host,
The Airbnb Team

 

Where exactly IS the "pre-booking" or "Welcome" message?  I currently use "Guest Trip Information" box under "Guest Requirements" section in the Listing/Booking Settings area where it pre-populates 3 questions and allows you to add one additional.  I'm assuming this is the functionality Airbnb says is going away and being consolidated.  But, I can't even find the Pre-Booking or Welcome Message where I guess this capability is supposed to be consolidated.  Help!

2 Replies 2
Jeff158
Level 10
Caernarfon, United Kingdom

If your dashboard is the same as mine @Mark75 

 

Go to "Booking settings"

Click edit at "Guest requirements" and the welcome message is at the bottom.

 

Lizzie
Former Community Manager
Former Community Manager
London, United Kingdom

Hey @Mark75

 

Just checking if you have seen @Jeff158's helpful tips here and if you are all sorted with your welcome messages now? 


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