@Alastair0, I am sorry tagging is not working today, hopefully they will get on top of it soon!
Your nearest support Alastair, is the same as mine....Manilla, and the time difference is neglegible!
We both operate out of the same relative time zone and that is where our calls will be answered from! It is only if there is no available operator free at that moment that the call will be answered in either Dublin or San Francisco!
Alastair, it is not that you have a 'special' superhost number as such in most of the world! It is just the regular phone number but, where the trick comes in, if you are calling Airbnb you must do it from the phone number Airbnb has registered on your account. If you call from a number not recognised by Airbnb you will simply go straight into the phone queue.
But when you call from your Airbnb registered phone the system compared the number calling with any number on file and if there is a match it recognises that you are a Superhost and your call will be answered by the first CX anywhere in the world, and your profile will already be up on one of their screens. It is super quick Alastair! I have had to do it a few times lately and I am never waiting for more than 15 seconds before I am talking to CX.
All the best Al.
Cheers.....Rob
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