Question - Is there any negative impact to my ratings, my ability to maintain superhost, or my search rankings if I choose not to leave a review for a guest?
For those interested in the 'why':
I had a first time Airbnb guest. She unfortunately made a mistake in booking and only booked one night when she meant to book two.
At check-out time I had to send her messages asking her when she planned to come remove her items and checkout - which is when she realized she had accidentally booked only one night. She then sent several messages complaining about the price and about how she never would have stayed with us if she had realized the price was for only one night. At the moment, we did not have another guest checking in after her - so I explained to her that I did not want to leave her stranded without accommodation, so I offered to extend her stay another night for a heavily discounted rate. This message went unanswered and was the last communication between us. Within a couple of hours of the checkout time, she did come back and remove her items, though we did not see her.
I am afraid she will leave us a negative review because of the frustration over her own error. I don't want to leave a review because I would like to avoid her getting the notification that I had left her one, and that she should also leave one for me. She may or may not leave one, but I don't want to generate additional reminders.
Note: I understand some will say that I have some kind of obligation to the community to leave a review. I understand that, but mostly I just want to know if there will be any tangible impact to my rating or listing if I do not leave one. The stupid thing is, she was a fine guest aside from the error and I would actually leave her a 5* review.