@Wende2 If you do a Google, Bing or Yahoo search of "contact Airbnb support" and click on the link to the site, you will be steered to their support team and (usually) given an option of either speaking with someone or sending them a text and waiting for them to get back to you. We've used this option several times, and while I've seen other hosts on here complain about the lack of support from Airbnb, our experience with their agents has generally been positive. We've only called them a couple of times due to the time difference (we're based in Hong Kong), but when we've texted them, they have gotten back to us quickly MOST TIMES and have often come on the text support line almost immediately.
So, if the numbers above don't work out for you, try this option. Works for us!