How do I get a Guest to communicate on my Airbnb message than on private phone calls/personal without making either party feel awkward.
This one Guest currently started booking my place and wants to do regular re-booking, I'm fine with that once it's done through Airbnb.
It's their 2nd stay last week. The 2 night of the ,1st week wanted me to make a deal. Reason was it's going to be regularly re-bookings so wants to offer me £20 per night. My room is £30 per night.
I remained calm and polite but wasn't very pleased. Also went on to say that because out early in the morning and back late in the evening and do not use must of the facilities so that justifies the offer.
I said all facilities listed in the booking are available irrelevant if they are used by guests and my reviews are 5🌟. If wants to continue Re: booking, bookings are through Airbnb. The guest responded at the end of the stay will not be booking again.
I said that's ok, on the 3rd night which was the last as it was a three nights booking , the guest approached me and offered £50 stating that will be given the rest the following week on return as will be booking again.
I refused to take money from guests, if they needs to book its through airbnb. The guest wasn't very happy but surprisingly booked three nights again, this is the 3rd week.
I have blocked free days the end of the week.
The guest is continuously phoning to discuss availability of the room.
How do I deal with this guest. I would like this guest and all my guest to continue to communicate on Airbnb not on my personal phone call,/, messages
If dates are not available and blocked, I do not wish to become personal with guests and feel I need to communicate and explain why my dates are not available.
They should find other Airbnb places.
I understand the guests likes my accommodation. However,I'm not committed to either-or the other. That's why I feel this guest is making it a bit awkward.
I'm not going to call back. What's your views. Should I message on Airbnb and say I believe you are trying to get Intouch with me or ignore.
I'm not bothered if I this guest use my place or not I do not want to be pressured.