We had a really bad guest in our house and left a HUGE mess and I was left with a large cleaning bill and I involved air bnb after the guest refused to pay! The guest was NOT happy form the start wantng discounts and free things and then left the house a total mess! Air bnb rejected my claim so I not only hosted this guest I actualy lost money! Has anyone else had this happen to them?!
Thank you Coln for that info, I have guests staying with me now, they obviously havnt bought enough money to NZ, want everything for free or heavily discounted, I took them on an 8 day tour, and on day 2 asked to go back to Christchurch as they had run out of money. Then asked me for $600.00 back initally it was $1400 back, as they had paid $2000 up front. I gave them 600 back. Then I booked them into an luxury bnb on the west coast of NZ, they wouldnt pay. and drank wine all night, now they will come back to me for anouther 2 weeks. I now need to pick up the $180.00 West Coast bill as well, because I dont want bad publicity. Does anyone have any thoughts. I have only been doing air bnb since July. Guest is JOsh, Scotland UK
Hi Vicky, the 1st red flag "on day 2 they had run out of money", 2nd red flag "can we have money back", third red flag "you continue to book stuff for them", 4th red flag "paying extra $180". I would just like to say, if i understand the above correctly, you are being completely used while they enjoy your generous misbehaviour. Have you complained to Airbnb and i hope you are not handed back cash to them instead of through the airbnb system. Most likely they will leave a terrible review no matter what you do for them.
I can only agree. I have just started hosting guests and some have been ok, one recently checked out who seemed to want to start this sort of behaviour. I called Airbnb as I suspected that he didn't have any money and his stories were all over the place. On the day of check-out he said he might have to sleep in his car. He tried to be quite friendly and it became obvious that he was looking for someone to lean on for a free ride. I was quite resolute and he left earlier than the check-out time. I will be extremely careful in future and he will never come here again. I do think that it is important that Airbnb properly vet their guests - I've heard some horror stories of things which happened in the USA and Australia. It looks like this guy was homeless despite all his bravado. I am going to get the locks changed.
Vicky, you either have very deep pockets or are very foolish indeed, I can't imagine New Zealand is any more expensive to live in then Scotland!
Josh, which by the way does not sound very Scottish to me thinks you’re a gullible fool, I hope these harsh words will knock some sense into you.
Burn the “illegitimate child”, he’s using you.
Guest who request discount most likely will bring trouble at the end. I usually decline those asking for discount.
Between my wife (the smartest person I know), our co-host, and myself we have all come to the same conclusion. Don't go out of your way to help someone...we are providing a great service at a great price to begin with. I've justified bending my own rules to accomodate a long term or otherwise desireable booking and it has always bit me in the end. Hopefully someone else will benefit from these conversations without learning it the hard way like I did.
People who ask about 'how much cleaning do we need to do?" also tend to be problems. We just had guests at our Florida house who had never used Airbnb before. We went way out of our way for them, and we should have known better.
I don't think they get the whole Airbnb concept. They think it's a mini hotel. The day after they checked in, they asked when we were making up their rooms.
Every day, a new complaint. The mattress in one room was uncomfortable. We had planned on replacing it anyway (we replace mattresses every four years). Their response? Meh.
They complained about having to use a hose to rinse their sandy feet. We happened to have purchased an outdoor shower but had not installed it yet. We put it in place two hours later. Their response? Meh.
They complained about running out of toilet paper. (We supply 24 rolls for a week; we gave them 20 more and later watched them load all this toilet paper into their car when packing up.) .
Meanwhile, before they left, they asked if they could get a "big discount" for next year. We offered them a 10% discount -- during the most valuable week of the year in our area -- and they were clearly disappointed. "We were thinking more like 40%" said one of them. They asked us to rent to them outside of Airbnb so they could save their booking fee, which we said we don't do. Why should we? It's not coming out our pocket, we'll book these popular spring break weeks no matter what. And who knows what to expect from a high maintenance Airbnb unsavvy group like them?
I don't know if it was because we didn't make them a big enough discount for the following year or wouldn't agree to not go through Airbnb or what, but they left the house a complete wreck. They took out the trash and did a bit of laundry. But the microwave was a war zone. Dirty diapers were left in a bag under a bed. Wet towels were everywhere. They had used aloe for their sunburns which left huge purple marks on our linens. The women had taken off their mascara with our white towels; we had makeup and "mascara marks" on 12 brand new white towels -- even though we leave black "makeup" handcloths for this purpose along with makeup removal towelettes.
Worse was our beach gear. We have rented our house for 12 years and we never saw such a mess. We ask guests to "simply hose off beach gear after use so it's ready for the guests." We keep our chairs, umbrellas, etc. in a horizontal storage shed. There must have been 20 pounds of sand in there. They poured entire buckets of wet sand in there. They left entire buckets of wet sand in the beach trolley we provide to take stuff to the beach -- along with a dozen empty beer cans, an empty whiskey bottle and loads of cigarette butts. (We picked up another 70 cigarette butts around the pool.)
We leave a stroller for guests to take to the beach - it was caked in about two pounds of wet sand. The bottom of the stroller had more empty beer cans and a dirty diaper in a bag. The whole stroller smelled like stale beer and had multiple stains. It was disgusting.
Meanwhile, they had rented a stroller and a beach umbrella (not realizing we had both, I think). Those were carefully cleaned and in pristine condition, awaiting pickup by the rental company. So it was just our stuff they trashed.
I had to hire two neighbors to come in an clean on an emergency basis to deal with their mess. One spent hours just dealing with beach stuff, including 90 minutes to sort out the stroller.
I worked all day trying to sort out the house. They had taken all kinds of stuff, from bath wash to pillows. It was hard to sort out as they had also moved a lot of stuff around. Working nonstop, we finished up as the next guests arrived.
Just then, these awful guests called and said cheerfully, "We've agreed that if you'll give us a 25% discount next year, then we'll book your place."
I agree with other comments. People who ask for discounts are problems. And don't go too out of your way for people - no good deed goes unpunished!!
please don’t let them back and much less at a discounted price. If they were great guests, then perfect if this is what you please but now, definitely not.
I would also ask Airbnb to block them from ever making an inquiry on your listings again (I think they do this manually on their end) and leave them an honest but emotionless review.
Eg.despite being very polite during their stay, i would not recommend these guests...
- bags of used and dirty diapers were left under the bed and our personal stroller which we provide our guests for the beach
- my white towels were used for removing make up despite providing specific products for this purpose... meaning that I needed to discard these.”
This is not acceptable behaviour and if you have proof of what has been done you can even ask for some compensation for the added cleaning and replacing of towels, etc. Keep it all documented!
Urgh it gets to me the total lack of respect some people have, this is someone’s home which they have entrusted on you to stay in and keep... respect it! But then i remember it’s only 1% of guests which represent the “bad” and life is too short to care about the minority when 99% will give you reason to smile over and over again! 🙂
Anyway- have a beautiful day! 🙂
Can I ask how the reviews then work out for this??? We may be dealing with this now, we were told our place isn’t clean and it is ALWAYS exceptionally clean. I just want to see the best way to do reviews when experiences like this happen?
We feel the same, its impossible to guess who is a good guest. We have problems with about 70 % - they trash the place, steal, break things, loose keys, contact us in the middle of the night, sex parties (condoms and lube all over the floor and walls). For some reason I think AirBnB needs a deposit system. We have removed all extra services and only allow the most basic now. We dont do anything extra and try to keep communicaiton to minimum. Every time we go to check the property we are surprised if nothing is broken, no towels missing or extremely dirty (like toiletpaper not in put in the toilet)... We had free coffee and tea and we got people complaining that its not the brand they like. Crazy spoiled people, sometimes I feel like I am managing a zoo... luckily we only have 1.5 month left... we have decided to sell the property instead of dealing with this.
I agree! Every time I tried to be "nicer" I got in trouble.
And with Airbnb, they have disappointed me, it seems they are always on guest side. However if you have proof (always take pictures) and write all conversations on airbnb app, then they have to pay for the extra if the guest didnt. This is why we pay fees for them and they have insurance.
Complain back and escalate or do a formal complaint.
You can also only accept guests with good reviews and ID validated