Hello,
I recently accepted a guest request who had 2 small dogs. I was uaware the 'pets ok' tab had been on 'yes'. I mentioned to the guest this tab was an error, but would consider the dogs as long as he could assure me these dogs were house broken and well behaved. Natrually he agreed there would be no issue and these dogs travel with them everywhere.
They checked out this morning and when I went to the unit to start the clean up effort, I found a pig pile of 'well behaved' on my 'shag' rug.
DISGUSTING.
I reached out to the guest with a photo of the 'well behaved' gift the dogs left with no response. Now I see he's left a review. I'm assuming it will be negative which will absolutely send me into orbit.
I need to get the rug cleand which I will submit a receipt to the guest. My questions is, how to deal with is assuridly a negative review waiting for me. I take much pride in keeping my units CLEAN and well appointed. I've been doing this for almost 3 years and have never had this situation. Naturally, after this experience I will never allow pets again, knowing this kind of situation can happen. I have stellar reviews and do not want this experience to set a negative tone for other guests.
Any suggestions?
Thanks,
Anna