Recently had a nightmare experience with AIRBNB . About to blank out a room on the calander and found that airbnb had booked in some guests without sending any confirmation to us. We were able to put them in alternative rooms, but not what they had paid for. Prior to the guests arrival , i phoned and sent emails to this company. The customer service was absolutly appalling. They even accused me of mis management. After checking every message and calanders etc, i found that two more bookings had no confirmation emails. Lessons from our experience with this internet company , would never do ANY instant bookings with this company, AND all guests booking with this outfit to get a CONFIRMATION message from the HOSTS. At least the guests will be assured that they will have somewhere to stay