It happened to me. And I'm seeing that there have been many others like me.
All hosts~ please be aware~
Upon receiving the message "GUEST requests that you cancel" you will be faced with 2 options (1) Cancel (2) Keep reservation.
Unless you DO want to be penalized for a host cancellation - DO NOT click on cancel.
Click on "keep reservation" because the guest does not need the host's consent or approval or agreement to cancel. This is just another ploy to TRICK hosts into taking the blame.
Guest requests that YOU cancel - the second you click CANCEL this will become a HOST CANCELLATION.
This will negatively affect your commitment rate, and Airbnb will do nothing about it. They will say, you (host) agreed to cancel so this is a host cancellation - and you only have yourself to blame for agreeing to cancel.
Hi Mike, thanks for your feedback, unfortunelly I wasn't lucky enough to have a honest host like you.
I have already called Airnb support and they were the ones who informed that the apartment was rented , the agent at airbnb called the host and tried to reason with him, but he didn t budge , I also have sent a feedback form to airbnb management!
I lost my money and just have to accepted it.
This policy have to be change, kepping money the money when host have rented to somebody else it is not okay. what right does he have, and what he have lost?
it was my first time using airbnb, and will be the last, i never encouter any problems staying in hotels and i will kepping using hotels like I always did.
@Emerson I'm sorry you didn't get a more forthcoming host, as many hosts are quite willing to refund if they are able to rebook the same dates. However, what you have to keep in mind is that even for those hosts who are willing to refund, expecting a complete full refund isn't necessarily fair either. Some hosts spend quite a bit of time messaging with booked guests, answering their questions, etc. If a host has spent a half hour on this sort of thing, only to have the guest cancel, would you expect that the host should be doing this for free? So even if I were to refund a guest because I was able to rebook the dates, I would hold at least a little something reasonable back to pay myself for the time I had already spent dealing with the guest.
As a guest, it's very important to read the cancellation policy for a listing and understand it fully before booking. If you don't like the terms, don't book it- look for another place which has a cancellation policy you can stomach. If I book a non-refundable airline ticket, I can't then demand that the airline re-imburse me because I wasn't able to make that flight. I agreed to the terms when I booked. Even if they sell that seat, they're not going to refund me.
You may not be aware also that a host doesn't get paid for a booking until 24 hours after a guest checks in. Until then, the $ is with Airbnb. So until the check-in date rolls around, the host actually doesn't have the guest's money, they would be refunding out of their own pocket.
People have all sorts of moral standards for themselves. Just as there are hosts who would double dip and feel fine about it, there are guests who manufacture something "wrong" with the listing, even after spending several nights at the place, demand a refund, and Airbnb gives it to them. It's too bad that everyone doesn't operate by the Golden Rule, but that's human nature- some people have more of a conscience than others.
Thanks Sarah for your feedback, I agree with you people should be paid for the work they have done, when you buy a non refundable flight ticket there i you know is not refundable and that is it.
But when you rent from airbnb, on the host page just says :
Strict - Free cancellation for 48 hours
After that, cancel up to 7 days before check-in and get a 50% refund, minus the service fee.
Where it does say that the host is entitle to keep all the money that i have paid?
@Emerson You are quite correct, that is the policy for strict cancellations. You should be getting 50% back, minus the Airbnb fees, which they don't refund (nothing to do with the host). But was this a long-term reservation? In that case, the first month is 100% non-refundable. All this info is available to read on the Airbnb site. If they don't make this info readily viewable to guests it is Airbnb's oversight and you should ream them out for this.
But if it wasn't long-term and you haven't been refunded the 50%, there is something amiss.
It was a 4 days stay, like you said if they don'tmake it " readily viewable to gests....."
this whole situation is very unplesant and not professional att all
I will just have to suck up my 500 euros lost
@Emerson Did you at least get back the 50%? Because that should have been automatic, and not subject to host approval. If you didn't get that, contact Airbnb through Twitter, which is said to get the best results.
If the issue is that the host wasn't willing to refund the rest, even though they were able to rebook the dates, again, sorry you got a non-amenable host.