I am in the same shoes right now
I am also have moderate policy.
two month ago I received request for 29 days startingJune 1 and ending June 30
such request was ubrupetly superseded by Airbnb against inquiry from another guest during our email conversation on Airbnb platform !!!!
Airbnb canceled inquiry from guest who want to stay whole month from May 23 due to her daughter delivery
i was shocked and lady who placed inquiry was also shocked by cancellation of her inquiry
i called Airbnb and ask why and they told me that at the time of exchanging inquiry questions they got request for 29 days and request is higher priority because money is right there.
i apologized to the lady and accept the guest with request for 29 days
I am immidiately received notification such reservation is concidered long term and if I cancel I will loose my super host for one year, plus all the days from request will stay closed and monetary penalty’s will apply
Four days before reservation starts my guest told me if I can cancel his reservation because he found another permanent place to stay and no longer need mine and suggested to start looking for new guests and reimburse him money
i answer to him to go to Airbnb and talk to them, not to me and I can’t reimburse anything because I don’t have his money
it all, the Airbnb does
He immediately replied , we will keep his reservation
All these conversations are on Airbnb platform
I contacted Airbnb and tell them the situation
the agent told me they don’t have any request for cancellation from his side and suggested not to worry about because if he will cancel he will loose all his money
Because the guest told me in writing they will keep the reservation I asked him at what approximate time he may arrive on June 1 buthenever answered
Next day Airbnb send me e mail about upcoming guest and suggested to check with him if he need information about address and again if I check with him the time of arrival
i am immediately send to him very polite message to let me of approximate time of his arrival and , also if he had all the nessasary info how to get to my place and if he can tolerate all the complimentary food I stack in fridge for breakfast for about a week
i listed everything I left for him but he is not replied
Not to hear from him I send another message on Airbnb platform yesterday and called Airbnb as well
The agent suggested to wait till noon and if he is not respond , they will contact him.
The agent also stays not any activity to skip the reservation
Today around 10 Am I got message from Airbnb my guest canceled his reservation
i placed call to Airbnb and ask what is next, the agent told me they already opened calendar starting next Monday, not foday or tomorrow and promised that I will get money back except cleaning fee , taxes and something like their fees
But 10 min ago I got another notification from Airbnb withvery tricky big red button “request full amount” , it’s absolutely unclear to whom it will go to me or to the guest who canceled ???
I decided to wait till tomorrow and see if any other notification will fallow
I Am reciding in San Francisco , this year is unbelievable slow due to the tourists unwilling to come and not any high tech convention anymore because City within horrible conditions due to caravan of illegals and homeless people
They terrible messing on the streets and people very unhappy
I got in this year only couple of days per month occupation and of course I was happy to get full month of occupancy
Butits not happening
i spend money for cleaning more than I charge guests, spend about $50 for food , coffee, sweets and now The red button “request to full amount “ make wander what is going on?