Bad guests

[Sophie16]

Advice please....how do I review bad guests and not lose my Superhost status?

They left dirty dishes, raided the laundry cupboard even though laundry provided, didn't take out bin even though respectfully asked to, locked house and took both sets of front door keys.

Do I just rack this up to experience or do I say something?

Thank you.

sophie

[Elaine-and-Duane0]

Be factual, avoid emoting. They will not see your review until you both post or after 14 days. If they give you a bad review, you will have the opportunity to respond. Again, be professional- use phrases such as " better suited for hotel" and other hosts will get the message. 

[RobandAnna0]

I say be truthful in your review. Your review doesn't impact your superhost status.
Best wishes

[RobandAnna0]

I say be truthful in your review. Your review doesn't impact your superhost status.
Best wishes

[Tim26]

@Sophie16 I would be absolutely honest - don't beat around the bush.  The reason I say this, is by using phrases like "better suited to a hotel" (sorry - just using that as an example), it's a little ambiguous as to exactly what you're getting at.

If you put "The guests left the lamps on all day and used all the washing up liquid", some hosts wouldn't be bothered about that and others would have kittens.  

Be exactly honest and detailed, so future hosts are able to make an informed decision.