Hi
I have received over 900 5 star reviews but it still pisses me off and effects my rankings when I receive 2 star reviews for asking guests to follow Airbnb Policy or our House Rules. These reviews should be struck out immediately.
For example, a guest wanted to send her son to collect the keys as she would be arriving a few days after the arrival date. I asked her to include him as a guest so I could - OMG the **bleep**storm this created.
Another example is guests who smoke breaking the house rules.
Reviews that seek to punish hosts for politely enforcing published policy are stressful to hosts and useless to future guests