Neither integrity nor logical coherence are stipulated requirements for anyone, guest or host alike, taking part in the Airbnb process.
Hence, we do encounter seemingly very contradictory ratings and reviews.
One of my listings is called 'Duplex - spilt level luxury, etc'. Indeed, the split level feel is, besides the very convenient downtown location, the very MAJOR sales argument of my listing. There are many photos featuring the staircase, split level nature of the apartment, and a few words describe it, too.
I have received a negative review by a guest who missed that central bit of information in both verbal and visual terms and was very unpleasantly surprised when she saw the stairs connecting the living loft with the sleeping alcove. The guest was an English native speaker, and confirmed that she also had a good eyesight.
When all is said and done, I can show Airbnb VERIFIED photos, provide an accurate description of my listing, AND rest my case there. The rest is not really in my hands...
Danny
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