Just had my first cancellation after the guests first night. Long story short turns out my place was not a good fit and the guests were not happy after first night of 4 night stay. The guest indicated they were planning on contacting AirBNB to cancel due lack of cleanliness. (When the leading complaints rug showing stains and dust on top of fins of cieling fan I know they are being "Picky", especially when I consitently get 5* for cleanliness from almost all other guests. I stuck to my rates and refused to give "Discounts" and rather than have them be unhappy and leave me bad reveiw I contacted AirBNB suggesting I would agree to a refund if they could find other accomidations. AirBNB reached out to the guest and help them find other accomidations, providing them a full refund (so guest was happy) they also paid me for the 1 night (I was happy).
in the end rather than a confrontational situation with a guest and bad reveiwes, Airbnb cancelled the reservation (its gone like it never existed) and they send me a "Special Payment" equal to 1 nights stay.
I know alot of people compain about lack of support from Airbnb, my experience has always been excellent. I have called and might be max 10mins on hold about 5 times. I have tweated and after my response to thier initial response I got a CALL from AirBNB who then worked with me to resolve it.
