I stumbled into this discussion because I am looking for a replacement for RemoteLock 6i. I don't know what I want yet, but I want to warn people to STAY FAR AWAY from RemoteLock.
On paper, RemoteLock have great features. Everything we wanted. But the problem is with reliability, and it is a HUGE one. On top of that, the customer service & tech support are poor and unaccomodating. This lock had given us A LOT of stress during our 1 year of ownership, and we are ready to write this whole thing off as a lost to our vacation rental business. Considering this is one of the more expensive locks in the market (RemoteLock 6i), this is completely unacceptable.
The lock is simply not reliable. It is a HUGE deal breaker. We found the lock constantly dropping connection, or not connecting/syncing at the schedule we have configured it to. This create a serious risk for our guests not able to get into the property when they arrive. Our vacation rental property is far from our home. Issues with the lock that require us to be there physically to resolve or troubleshoot is very difficult for us. And when we called tech support, they ALWAYS want to first treat the problem as problem with our router/wifi/internet connection first before they would looking into anything with their lock. And the process to rule out those possible causes, they ALWAYS asked us to do things that would require someone to be onsite at the property. This is made worse since we have regular jobs, and can usually only be onsite during weekends & holidays, which their tech supports are not available.
Things went to a total breaking point lately when, apparently, a firmware update started causing the lock to drain brand new batteries in 1 day, and crash the lock (keypad non-responsive, and can only be opened via a physical key). Call to tech support only sent us to voice mail with no call back. Opening a ticket online/email has not gotten us any response more than 24 hours later, with the ticket still not even assigned to anyone yet. I am not sure if we will ever get any response at this point.
There was replacement offerred to us during early days of our ownership, but never recieved. Then when more problem came up, the support refuse to replace the lock unless we can prove to them the problem is with the lock. It sounds reasonable until you consider how many possible internet/wifi problems there are that we have to rule out to their satisfaction before they would accept responsibility on their own. I am so sick and tired with this lock and working with the LockState support. I am here to warn everyone to stay far far FAR away from this company.