Beware! Airbnb penalize host for COVID cancellation

Kyi1
Level 6
Ottawa, Canada

Beware! Airbnb penalize host for COVID cancellation

So, we are renting rooms from our live-in property, and today, somebody made the same day reservation. We thought we blocked all our rooms till the end of July, and turned out, we didn't. We couldn't cancel the reservation through Airbnb App because it was the same day request. So, we called Airbnb and the staff on the other end wasn't sympathetic at all. She doesn't seem to care the fact that our city is currently locked down and it's still not business as usual. She insisted us to host, or else get penalized. Since we couldn't take the risk of contracting COVID, we had no choice, but to cancel the reservation and accept the penalty .So, hosts beware! cancelling reservation due to COVID risk IS NOT CONSIDERED extenuating circumstance in the eyes of Airbnb. The risk of contracting COVID doesn't matter for Airbnb. We are extremely disappointed     

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