Hi fellow hosts,
I had a booking enquiry by a guest who had one very negative review with host stating that "the property needed redecorating after the stay".
All other reviews for this guest are however positive. It is impossible to contact the host to request more infos as the property has currently no free dates available.
I am obviously concerned but also tempted as this booking request is for a long-term stay.
What would you do to assuage your fears? In the event of me accepting this booking and it being a negative experience, has anyone dealt with the Airbnb claims process and how did it go? How difficult is it to make a claim and get it settled?
Thank you for your time and advice.
Best Wishes
Dora