Hello
I received a reservation request for tonight, which the guest then withdrew. I received a message from them with the original request, but there was no button at the top for me to approve or decline. They then messaged to say that they did actually want to go ahead with the booking, but that my listing was showing as unavailable.
On my calendar they are showing as if they've booked, but where the colour around their name is usually blue, it's grey. The 'send special offer' button is there, but if I try and do that for tonight it says the date isn't available.
Seems like it might be a glitch, as either they should be booked and it's all confirmed, or the date should be available for someone else to book. I don't want to end up being penalised for not responding to a request, or for them to end up being charged twice.
If anyone knows how I can fix this that would be great.
Many thanks
Kay