Hello!
I’m an Airbnb user.Unfortunatly yesterday when we got back home the door was open, the lock forced and broken and all the house was up-down. Our things and the owners too. We called the police directly , we didn’t touch anything, the time they got to the house we called the owner that was out from the city and finally his brother came to the house to secure things and take the keys back. We had to call several times to air bnb service to check-know what to do! It was a little late but they helped us looking for solution for the rest of the week and gave us back the money from the reservation...
But it with the rest we don’t have any other help information. We just need to know a few things to clear up the situation:
1. Who’s paying our stolen things
2. What to do to help in this situation. Of course we’ll help he owner with the complaint but we don’t want this to go further (having to be back as witness for example! Who will cover the expenses??)
3. Question for owners! How it works?? Are you obliged to have an especial insurance when you put your house on air bnb??
4. In case the owner don’t have a covering insurance , what we can do??
Unfortunatly this situations are not nice for anyone... we are collaborating but just wanted to know where we are in legal terms.
thanks in advance for your help
mfa