Bug at Check-in times for guests

Lukas7
Level 1
Berlin, Germany

Bug at Check-in times for guests

Hi,

 

I have a listing with the check-in time set to "Flexible".

I just revisited the settings, and settings are correct (see screenshot)

 

 

Unfortunately my guest writes me and says Check-in is set to "23:00", which is a ridiculous time. I now must resolve this by manually writing he can check in any time he wants.

 

What is wrong there?

 

Best regards, Lukas

 

P.s.: This is the most horrible customer experience (as in host). I hate such forums where nobody really can help and bug reports vanish into nothing. So if you want to collect fake internet points by writing me a nice answer that everything is under control and the fault _must_ be on my side, when it clearly isn't, please spare your time and don't write me an answer. Maybe just upvote it, so that somebody who actually works at Airbnb and who is actually responsible for checking bugs, can see this.

1 Reply 1
David126
Level 10
Como, CO

I looked at your listing and it says check in is flexible, no mention of a time.

David