Bug randomly changing nightly rates

Brian686
Level 4
Morayfield, Australia

Bug randomly changing nightly rates

I had reason to check my nightly rates today and discovered that the rates in peak periods had changed on their own randomly. This came to light as a result of a booking in the peak period when the total didn’t look quite right . Some nights were correct and others were the base nightly rate for a night or two and then the correct rates. 

 

I dont use use smart pricing or the price tips so this is not the cause of the issue. Others might like to check their peak rates are as they expect them to be. I know the rates were consistently correct as I double checked them when I updated the pricing for the year.  

32 Replies 32
Susan17
Level 10
Dublin, Ireland

This is just another one of Airbnb's plethora of known long-term "glitches". It's been around for years, surfaces randomly and intermittently. I've posted about it several times, reported it countless times - never gets fixed. 

 

If you notice this on your account, you need to report it to CX, every time,  regardless of whether or not you've received a booking at the lower rate. This is to cover your own arse because if this glitch appears on your calendar once, it's highly likely to pop up again and again in the future. When (not if) you eventually receive a booking at a stupidly low rate, Airbnb CX will invariably try their level best to convince you that it's your  error, and that you  must have neglected to update your calendar, and more often than not, they'll  try to force you to take the booking at the silly price, even if you're making a loss on the booking.

 

The only  defence you have is to tell the CX agent to check back on the tickets you've opened with them previously, which will prove that you already reported this exact "glitch" on your account to them (and always keep  your own records of all reports/complaints you make to CX, for future reference) This leaves them with no choice but to accept responsibility on Airbnb's side, and cancel the booking with no penalty to you. Well... no penalty to you, unless of course they decide to use their latest little wheeze to "encourage" hosts never to cancel a booking, under any circumstances, by sneakily turning off your Instant Book ability for an indeterminate period of time...

Ben551
Level 10
Wellington, New Zealand

Thanks @Susan17 that’s good advice. I’ll raise a ticket with CS today to get it noted.

Learned through bitter experience @Ben551! Been there, done that - several times, unfortunately  😞

Zacharias0
Level 10
Las Vegas, NV

Yup! I noticed this as well and a guest had instant booked a month, which is my minimum. A few days out of that month the rate was like $10. I called AirBnB out on that glitch. None of it made any sense! Out of 30 days why would I make 4 days a $10 rate /night. I feel that AirBnB CS are changing the rates on the back end to make more bookings happen.

Deborah614
Level 10
Waikanae, New Zealand

Funny.   A couple of days ago, I was updating my profile - pictures and the blurb - and got it all sorted.   Went back next day and the Title had gone and all the blurb had gone.   I had to re-think everything from scratch, trying to remember all the things I said, all the things for the guest to know, etc .     

 

Note to Self:    When you're happy with your blurb,  copy and paste it to a word document and keep it on your desk top in case of a virtual fire through your profile.  

Ben551
Level 10
Wellington, New Zealand

@Brian686  have you made any progress?  I am taking @Susan17 's advice and reporting the issue to Airbnb just in case it comes up again and I get trapped like you with a 50% discount listing...

Brian686
Level 4
Morayfield, Australia

@Ben551I had a play with settings last night and haven’t noticed any changes today after I went through and fixed them. I have screen shots filed away as evidence now in the event it happens and I don’t catch it in time. 

Ben551
Level 10
Wellington, New Zealand

@Brian686  My prices reset at exactly 19:45pm this evening (15 minutes ago) so about the same time as last night. I'm talking to CS about it now.

Ben551
Level 10
Wellington, New Zealand

I'm in a chat with CS but they've just asked me to "bare" with them.... as in the wrong spelling of "bear".... not sure if hitting on me?  As a married man, I have no plans to "bare" anything to the woman from CS I am speaking to...

Brian686
Level 4
Morayfield, Australia

@Ben551  interesting. I better go and have a look. Sounds like one of their boys has gone rouge. I really don’t want the hassle of changing prices again as I am stuck with doing it on the phone at the moment. 

Autocorrect got me.  Boys was meant to be bots

Cormac0
Level 10
Kraków, Poland

@Brian686 

 

 

And why in God's name are we paying so much fee's to Airbnb for this crap? 

 

Remember circa 20% Guest and host fee combined.

Brian686
Level 4
Morayfield, Australia

@Cormac0 @It just beggars belief. With those fees they should be able to iron out what is a long-standing bug

Brian686
Level 4
Morayfield, Australia

There is simply no logic to it - prices have changed again for random dates and this time some have increased. This time random days mid week in random weeks. Someone needs to kick the plug out of the server. 

Ben551
Level 10
Wellington, New Zealand

@Brian686  What...the actual.... **bleep**

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