My mother's property was burglarized by her guest.
I have been helping her resolve the issue with airbnb. They took everything. The washer, dryer, massage chairs, vanity mirrors. They even cut the pipes to try and take the cabinets in the bathroom. They even damaged the doors trying to remove furniture. We have filed a claim with airbnb, submitted pictures and receipts for replacement items, sent them a copy of the police report etc.
Each time we send something they say there is a problem or make up something new for us to send. Just when we have sent everything, we get transferred to a new representative and they discover they need something else or that something is missing an obscure detail. We are at our witts end.
Airbnb has already paid for the door damage, so they are clearly not disputing that the burglary happened, but they're being rediculous in getting us reimbursed for the $3k+ of items that were stolen. By the way, we showed up before the guests left with their last load. They ran out the back door and hopped in a truck and drove off with more stuff.
Our neighbors' ring camera caught it!
We have requested twice to be contacted by a supervisor and no luck.