Cable TV (Lost Connection)

[Rafael20]

Hello there,
I'm hosting a guy for 2 months in my house (entire place). During the first month everything was ok, but at the second month the cable TV stopped working. I called the TV company, but from outside Brazil is impossible to solve it.

How can I proceed in cases like this? Although I think is not fair to refund all the payment to the guest, I would like to give him some kind of compensation. What should I do?
Thanks a lot in advance,
Rafael

[Clare0]

@Rafael20 Ouch!  What does your guest have to say about it?  Isn't there someone you trust in Brazil who can handle it for you?  If not, I would think that some sort of compensation would be in order since this amenity is no longer available.  Can't say what amount is appropriate in your case, though. 

You can start the process of reimbursing the guest through the Resolution Center.  Here's a link: 

https://community.airbnb.com/t5/General-Hosting/The-Resolution-Center-A-Community-Help-Guide-Request...

Hope this helps!