@Mary4168
This is happening to me as well. I had a nightmare guest who didn't like the area the house was in, which is not grounds for a refund but I offered to refund all but the check-in day of her stay to be nice / understanding. She then proceeded to try to paint everything about the stay as a safety hazard because she wanted the 1st day refunded as well, removing TVs and moving everything around in the house. Luckily I have a smart home, so many of her claims (like the power not working and the locks not working) I was able to prove false. Regardless, after she refused to cancel the stay I told her I would no longer be refunding her. She then retaliated by claiming my house has cameras on the inside (it has cameras, but all on the exterior. They are ring flood light cameras to monitor the yards and gate, and a ring doorbell camera). Airbnb immediately suspended my account, refunded her money, and has refused to call me or discuss the situation at all. I, on my own, sent them my camera feed screenshots for all of my listings so they can see all of them are on the exterior of the home, and I even gave them my ring account login and told them they could search the property in question if they wanted. I'm out of city but offered to give them my security code. But they still have not lifted the suspension and it's been 2 days now. It is ridiculous. I'm losing money every day. I employ maids who cannot work while this is going on. They refuse to tell me when this will be resolved and they have now allowed a guest who pathologically and repeatedly lied to a level I have never encountered in my 7 years of hosting, to destroy my superhost status, stall my entire business, and get refunded for their stay. I'm livid.