Hi,
I wanted to share my experiences and get feedback for the community.
we have guest who tried to cancel reservation in last moment late night before his check in date. Since he holds our weekend date until the last moment and our strict cancelation policy we couldn’t accept his request for refund.
On the check in date he didn’t announced late check in, he arrived at midnight, he purposely broke the bad and made bad look dirty just to have reason to cancel.
she was so smart and contacted Airbnb and canceled reservation.
Airbnb was so unhelpful and disrespectful to us a hosts he accepted his cancellation and refund him payment.
even they could see in the messages that he tried to cancel.
now after all even with canceled reservation he was able to leave us the review.
again Airbnb customer service is not helping us.
Did someone had the same experience?
and how is possible that he had option to leave review when he didn’t say with us.