I have a question.
Never had to cancel a reservation before, but unfortunately now I'm in a position I need to.
I talked to my guest and he refuses to cancel it on his part.
He booked on Jan 2, 2018, for the period of Jul 4 - Jul 9, 2018.
I had Instant booking enabled.
In here, it says I can cancel penalty-free: https://www.airbnb.com/host/instant-book
But when I try to cancel, the system warns me of several penalties, like losing Superhost status and most importantly, having those dates blocked.
Now, which of these two outcomes is true ?
If I cancel him now, do I get my dates blocked or not?
@Jerko2, why do you need to cancel?
For penalty free cancellations, you need to contact AirBnB support directly if you want to make sure you can cancel without penalty. Let them know the reason and they will tell you how it will work.
Do *not* just push the cancel button.
Thanks, I won't be just pushing the cancel button.
Tried to navigate through Help center, but can't seem to get the actual contact form / email ?
Aye, if you push that button, expect a hassle not to be penalized, that much is a certainty.
Put a tape on your computer screen over that 'Cancel' button till there is no choice in the matter. 😉
I contacted them via Twitter and got a response within 2 minutes "not to do anything until their specialist takes a look at my case".
Whoever has the need for a cancellation, @Jerko2, should initiate the cancellation. However, as a host, never do it without involving Air BNB FIRST. Even though you are a Super Host because you have had great guests and have been a great host, things come up that you were not prepared for, so Air BNB can be on your side. The caveat is that your reason for cancellation must be because it benefits the guest. Otherwise, full host penalties will apply. Here is a guide for contacting Air BNB. I would recommend you have a conversation with a rep.