@Mike-And-Erin0 "The fire is not the issue, it's the lack of Airbnb following their own polices and saying homeowners are their partners yet treating homeowners as if they don't care if we use their platform".
Ah yes, well, you won't get any disagreement on that from me. And I see you're more or less new to the forum, but if you read through a few pages of posts here, you'll find that to be the foremost recurring theme among hosts. Airbnb's caring and sharing and "we're partners in this" rhetoric is just that- baseless PR. Hosts just have to either realize it's all BS, that it's basically just a listing service that controls its hosts by retaining control of all the money and decision -making power and make the best of it, or choose to take their business elsewhere.
Which isn't to say we shouldn't keep giving them feedback and pushback when their decisions and policies are outrageously wrong.
Regarding this particular cancellation situation- it's just hard to know these days if the guest was negligent in cancelling in a reasonable time frame or whether this was a result of the fact that Airbnb has fallen off a cliff. I've read many posts from guests here in the past month or two who sounded like quite responsible people who really weren't trying to screw their host over in any way, but were at the point of tearing their hair out because they couldn't reach CS at all, even for really important and urgent issues, or situations they found themselves in that were a threat to their safety.
Of course, this may not be the case at all with your guests, and good guests would have at least contacted their host to let them know they were going to cancel, which apparently these guests didn't bother with.