Cancellation & Refund

[Jeremy46]

I am away for a few weeks so blocked out the time in my calendar. However, with Instant Booking on guests appear to still be able to book! I have had 3 guests book during a blocked out period which is inconveneint for all. I have had to cancel the bookings but despite their assurance that hosts can cancel Instant Bookings, Airbnb have charged me for the cancellation!!!!!!! There doesn't appear to be any way to contact Airbnb to try and resolve this. Any ideas?

In the meantime I am turning off Instant Booking and suggest everyone does the same until Airbnb fix the bug.

[Andrew90]

Don't have it on and probably never will.

I would reach out to Airbnb and if you can prove the dates were blocked. They should be able to refund the cancelation fees and remove the "host canceled" messages.

I know I personally have had caledR blocks be removed so I know there are issues.

In the future you may want to use the snooze feature when your going to be unavailable to check your listings.

[Andrew90]

Here is link https://community.airbnb.com/t5/Hosts/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728

[Jeremy46]

Thanks so much Andrew. I eventually found the deeply hidden link and was able to chat to an agent. They acknowledged that there is a problem and they are refunding the cancellation fee.

[Mike77]

@Jeremy46

Take your problem to AirBnB's FaceBook page and make your problem PUBLIC.  AirBnB likes it when you make the problems public.  Or you can call them.

Mike
AirBnB Treehouse for Rent
https://www.airbnb.com/rooms/7292887

"Coming soon to a bookstore near you: The Quotable Host by Mike" -- @Sandra
"Guests neither scare nor intrigue me--and I'm ALL about the money!" -- @C C

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