Cancellation and now no bookings, no views, no requests!

[Ange2]

Hi, This is the first time I have cancelled within a six month time-frame (I have cancelled three times in almost 5 years - all extenuating circumstances!) anyway  the cancellation was not penalized as per Airbnb policy and I was not fined. Also a "host cancelled has not appeared on my review board, yet!.  I had to cancel a guest weeks before his arrival date because of emergency repairs. I found him another place to stay and helped him with getting Airbnb to reverse the charges for my place.

BUT since that day I have had no inquiries, no reservations and as per the stats page seemingly no views.  Am I being penalized?  Has my listing been "disappeared" ?  Anyone have any insight, experience with similar that resulted in a long dry stretch - Airbnb are not telling.  I usually have to turn people away at this time of year.

[David126]

@Ange2

I did look at your listings so there should be at least one view. I see you have some dates blocked but of course they might not be bookings.

I do not think there is an answer, well n ot one anybody on here can provide.

[Ange2]

@David126  Thank you for looking and for giving me one view 🙂  I blocked the dates for emergency repairs but odd there is not a peep from any prospective guests since I cancelled !

[David126]

@Ange2

In your position I would be thinking the same, I have noticed that I am getting many more short notice bookings than I used to, May is usually dead but the first half was ok but not much booked for the next month.

[Zacharias0]

Airbnb bookings come in waves and you may have cancelled during a low period. Just be patient the tide will come back.

[Ange2]

@Zacharias0   I always have more people requesting  than I can take from April through November. My view stats took a nose dive to zero just after I cancelled the guest and  since then, no requests.  I am wondering if an algorithm has pinned me down!

[Marit-Anne0]

@Ange2

You do have a host cancellation review - that will affect the search results.

[Ange2]

@Marit-Anne0      When I cancelled Airbnb said as it is the first cancellation within a  6 month time-frame  (actually it is within more than a  year plus time-frame)  that no penalties would apply,  plus it was extenuating circumstances.

If you are correct then there is a penalty in that my search results are affected, which is in direct contradiction to what Airbnb stated both in writing and by telephone: "no penalties".  Would be good to know how Airbnb defines "penalty",  in my book that is a huge penalty.

[Marit-Anne0]

@Ange2

Did you do the cancellation yourself or did you ask airbnb to cancel for you ?  If you did the cancellation from your end, you are dealing with airbnb software rather than a human and the software will treat all host cancellations in the same manner.  

[Ange2]

@Marit-Anne0   When I tried to do the cancellation online the text that appeared said  "As this is your first cancellation within a six month period there will be no penalties",  BUT  it did not take, the reservation still showed as accepted, so then I had to call Airbnb and have them do it from their end. The employee, after apparently talking to her supervisor,  assured me that I would not be penalized.

[Marit-Anne0]

@Ange2

Then there must have been some sort of glitch or the cancellation from your end did take in parts.  The host cancellation review did appear at random.  Sorry, but I think you need to contact airbnb again to have this sorted.

[Ange2]

@Marit-Anne0   Thank you for your help.  But,  I'll give up now,  last time it took forever to get a response.