Hello, i am sure lots of you had the same situation as i have right now, but its for the first time for me.
my guest booked my aprtment for 32 days. He asked me about discound except of weekly discount i had offered and sent him special offer.
he checked in and after 7 days ( late in the evening) he is informing me that he wants to leave the place next morning as near the apartment is construction and he says it is noisy.
he requested refund, but according to cancellation policy i have a right not to refund.
what would be your advice , how should i react ?
would appreciate if you could give me some recommendation.
best wishes
Sophie