Cancellation due to damages by guest

[Amir32]

I had to cancel two of my reservations because my previous guest caused extensive damages to our house and we needed repairs. I need to make a claim to airbnb, but I can't find a way to do that. I need help from the community if you have experienced such thing.

[David126]

You should not have cancelled, contact AirBnb and make sure they have it down as an Extenuating Circumstances cancellation so you do not get hit with the penalties.

https://www.airbnb.com/help/article/361/how-do-i-submit-a-host-guarantee-payment-request

Make sure you are very familiar with the process.