Cancellation

[Rita263]

Dear all,

I am very new to the hosting community. Due bad weather, my first guest flight got cancelled. She though she could catch a different flight but all flight go cnaclled hence there was a no show for two day. I have requested her to cancel the booking to avoinf further deductions. She however wants to get a full refund of her money and has asked me to issue the cancellation. I know this will affect my hosting standard. Has anyone faced this issue before and how did you handle it? thank you 

[Cynthia-and-Chris1]

@Rita263 It’s not your job to cancel, so definitely don’t. The guest can initiate the cancellation and request a full refund from you, which you can oblige or deny.

[Rita263]

Thank you Cynthia. 

[Rita263]

what if she makes changes to the booking and shortens the stay. Her inital reservatin was 30nights is now being changed to 3nights. Do i get any penalties for the accepting that 

[Cynthia-and-Chris1]

@Rita263 No penalties for this, but you’ll be stuck refunding the remainder of the stay automatically. Seems an ok compromise. 

[Rita263]

@Cynthia-and-Chris1 thanks so much for the feedback. The booking has been cancelled. 

[Helga0]

@Rita263, if all flghts were cancelled, she may get a full refund for extenuating circumstances. There is nothing you can do about it. A missed flight would not qualify, but if there is no flight at all, it probably will. 

If the guest is willng, I would propose to alter the stay, so it starts a day later. If she accepts it, you loose a day, but don’t lose the whole stay. 

If she calls airbnb and does not want to come with a later flight, the stay is cancelled at a lss for you, but you may get another booking for the rest. 

[Rita263]

@Helga0 thanks for the feedback. The booking has finally been cancelled.