Cannot reply to inquiries

[Penny2]

I have recently joined Airbnb and have received a couple of inquiries. The potential guests do not seem to be getting my messages. I go to my inbox and click on the message which opens up a page "Conversation with ..." I put my reply to the question in the box which says add personal message. Then I click send message. I can find no evidence thta a message was sent and the othere partiea are clearly not receiving the massage as they are emailing again asking for a reponse. What am I doing wrong? Uregtn advice appreciated.

[Deborah0]

THis sounds like an issue for Airbnb customer service.  I suggest calling rather than emailing them.  You can find their phone number by looking on any of your past current or future guest reservation forms -- a phone number for AIrbnb in your area appears on all guests' reservation forms with you.  

[Penny2]

Thanks for your prompt response! Much appreciated

[Penny2]

Just in case anyone else has this problem Judy at the New York call centre was most helpful and my call was answered promptly. I use Chrome as a browser and the problem was resolved by deleting my browsing history and closing and re-opening Chrome.

I hope that we get local support here in South Africa soon as transltantic phone calls are expensive.

[Lizzie]

Hello @Penny2, I am really pleased to hear this has been resolved. Thanks so much for posting an update, I suspect this is a common issue and this will be really useful to know.