I just had a guest the day before check-in send a request to shorten their reservation by one day to check in a day later. (She said they changed their flights but didn't say why.) I have a moderate cancellation policy set up, so I expected the first night to be charged anyway since it was less than 5 days notice, but it was not. I likely would have accepted the change in any case because I don't want to have unhappy people staying in my apartment with me, but I would also like an option to charge a change fee in the future for this sort of scenerio. Is there any way to do that?
Also if I would have rejected the change request, what would have happened then when they didn't check in the first night? I am fairly new to hosting, (have only had a few guests so far) and couldn't really find this same scenerio anywhere in the forums.
Thanks so much for any guidance.