Is there anyway to update or change the verified identification document without deleting and airbnb account and loosing all the reviews?
What I mean is, I've uploaded an identification card, and now I want to change it for another one. Is this possible? Or do I have to delete the account to do it?
I moved states and now have a new ID, therefore my old ID is invalid. Saw this thread, and am not sure I'll get a satisfactory response from Airbnb but sent them a note via the contact form ( https://www.airbnb.com/help/contact_us )and asked them to please post a response in this thread. I'll post their response if I get one.
Airbnb got back to me, and after following their instructions I was able to change my ID within the App.
Here's what they told me to do:
As far as your query is concerned about changing of your Government ID, it can be changed in the 'Edit profile' option and after that if you scroll a bit down on that page then you will find an option to Remove the existing Government ID (or if using a desktop computer, click on the X to delete the existing ID) and add the new one. I am sharing a link that will give you direct access to it:
Update to my last post.
If in the App (I'm on a Samsung Galaxy S7):
1) Select the Profile icon on the bottom right
2) At the top of the app, under your first name, select View and Edit Profile
3) At the top of the app on the right side, select the Pencil (edit) icon
4) Scroll down to Government ID and select Remove
You can then upload your new ID.