Because of work schedules, we check in guests at 6:00 PM or later.
We had an instant book last night for check-in today, and noticed that although their web itinerary shows correct check-in times, their itinerary in the Phone App lists 4:00 PM to 6:00 PM.
Problem: WE ARE NOT HOME AT 4:00 PM
This is a SERIOUS BUG!! I have reported the bug on Airbnb, but that does not solve my problem. These guests have been told to arrive at a time when no one is there to greet them!
I hesistate to contact the guest about this bug because it is not nor should it be their problem, nor do I want to have our first impression with them to be me coming to them with a problem. This kind of complication isn't something I should be confronting the guest with at all.