Check out instructions

Morgan99
Level 1
Kanab, UT

Check out instructions

I love the detailed check in instructions, but for checkout it's just selecting a time.  I put my checkout instructions on additional rules, but I think it would be nice if we could put detailed instructions through the site.

15 Replies 15

This is a business that I own and I run.  Airbnb is simply a marketing platform.  At the end of the day I don't want them developing or enforcing policy for me (such as overriding my cancellation policy which was done recently).  Clear communication with guests is the key.  Mine sign a booking contract with terms and conditions that clearly state that checking out later than 10:00 a.m. will incur a 1/2 day rental fee.   They also get a "check-out list" that is customized to my home.  I am in the process of setting up auto reminders with my email - when I get the booking confirmed, I will set it up so guests will receive an email with my list as a reminder the night before they are checking out so there are no excuses for forgetting.