@KayLynn0
Unfortuantely we as hosts are being backed further and ever further into a corner by Airbnb simply to retain some sort of harmonious relationship with our guests.
You have a decision to make here KayLynn, you can pursue this guest for the additional $40....which you are entitled to do but, you may do more damage to yourself than it is worth! It will certainly guarantee you of a bad review.....guests do not like to be chased for more money, particularly when their stay has ended.
I do not like having to tell hosts to just roll over and accept poor guest behaviour because by doing so we are simply perpetuating the problem and breeding a worse class of guest....we are being our own worst enemies!
But having said that I am more interested in keeping a stream of guest coming, than putting them off by getting into a cat fight with a guest over something minimal.
I appreciate your bunk bed is a devil to make but Kaylynn, although you charge an additional $40 for its use, it doesn't cost you $40 to make it. You are a Superhost and a da*n good one with more than 100 great reviews under your belt.
Realistically you need to pick which battles to fight!
I have a situation in my cottage where I set my listing amount for the use of the main bed by a couple. I also have a sofa bed, which (like your bunk beds) is a pain in the butt to make. I charge an additional $15 for each guest over 2 which covers the making of that sofa bed. About 1 stay in twenty will be for two people travelling together who may not be in a significant relationship and will require the use of that extra bed meaning there is one person in each bed. All of a sudden I am out $15. I can dig my heels in and state in my description the use of the second bed will attract an additional fee but there is no automatic mechanism to charge for it....I would have to alter the reservation to claim that additional money. Kaylynn, I just suck it up and make no mention of it to the guest, it doesn't happen that often and when spread out over twenty stays that $15 I lost comes to about 75c per stay!
Is that really worth making a song and dance about?
Sometimes people don't eat what I supply....I have a win. Sometimes I don't get paid to make that second bed, I have a lose......it all evens out in the wash, can you see that Kaylynn?
Mate just get on with the what you are doing so well, don't antagonise the guest, just keep on being that great Superhost that you are, let the $40 go on this occasion.
Cheers......Rob