@Gary-And-Rose0 I'm with you in this. I don't charge a cleaning fee either. It IS the cost of doing business. I know I have to clean after guests stay, so I work it into my nightly rate.
How would we all feel if we stayed at a hotel, went to check out, and they handed us a bill for the stay AND for cleaning. They know they have to clean after us, and they've worked it into their price.
I actually don't have a lot of "rules" or signage about cleaning. My checkout page basically says that I don't expect them to mop the floors or clean the whole house, but if they could more or less leave it like they found it, that's fine. Most guests have been really decent about it.
Several have offered to strip the beds and start laundry. I generally decline by reminding them that they are supposed to be on a relaxing getaway, and please not to worry about it. I always appreciate the offer and tell them so, but honestly- I want the bedding left on the bed so I can check for stains, etc. before putting things in the wash, and the towels are not a big deal.
I also think that guests get annoyed by the way things are done on AirBnB. With dynamic pricing, they almost always see the low price when they are scrolling through, but when they click into the property and put in dates, it can be SO much more. That, coupled with a cleaning fee and then AirBnB fees can piss people off, or at a minimum make them decide to ditch that property and look elsewhere.
I've been pretty lucky overall with guests and how they treat my property. I hope it continues! Kia