@Christine615
Christine, you can't please them all and even doing your best is still going to result in a smack in the face sometimes.
I have mentioned it before but for those who might not have seen it, one guest gave me a 3 star for 'cleanliness'! Her comment was...'rug looked old and shabby'!
That rug that looked old and shabby to her was a genuine certified Turkish triple knotted silk rug which was probably worth more than the vehicle they arrived here in.
I fixed that problem in a flash. I went down to Ikea and grabbed a cheap bit of synthetic nonsense about the same size and, the problem has been solved, nobody has complained since.
You try to give guests the best experience you can, but Christine, they don't appreciate it.
If you gave them a fillet steak, they would criticize it because it wasn't a McDonalds 'Big Mac'!
Cheers.........Rob