@Daniel1797 I have a slight struggle with where you went on your post. Trying to understand it.
If ANY guest got agressive with me and a kid in my place - out they would go, and Police would be called if I was fearful for me or the kid. I think calling Airbnb with that alone should have been plenty and enough to have them rehoused and OUT without penalty to you at all..................
and since that didn't happen - my guess is you went on the convicted felon thing and got way off the real issue here and pointed at Airbnb for what was wrong with a felon being on the platform and they got all defensive and you got shut down - AND that's a real drag. And it shouldn't have happened.
That a person is a convicted felon is a whole other thing. So you have shifted it all to Airbnb doing wrong about knowing or not knowing and keeping them off the platform- they might be doing some background checks but they don't have the time or monies to invest in all that.
So I think you approached the issue incorrectly and you see the results - Sorry you had this happen.. there is NO room for anyone being aggressive and I am sure if that had been the full focus - Airbnb would have gotten him out of your place ASAP. I could be way wrong here but its just my take on it with your info.
hope it never happens again.
there are some evil folks out there and unfortunately you got one.
And the lesson I get from this is when we call Airbnb for help we have to be really cool and focused as they very quickly determine where they will go with a topic and so we have to be really cautious where we go, what we say and how we say it. Just learning myself Daniel. happy hosting, Clara