I'm pretty much done with guests, who if they have a problem during their stay decide to say nothing and then moan about it in the review after.
Why is that?
It's very simple actually, the guest thinks if they request or complain about something during their stay that it will influence your review of them.
As a host, I rarely hear from my guests and I do check in on them very occasionally to make sure they have arrived safe.
No news is good news they say, absolutely not!
For all intents and purposes you have been led to believe that there were no problems, issues or complaints?
Basically I feel like I am flying blind and 99% of the time give the guest 5 stars only to find out and to be fair, mostly private feedback that there have been issues.
I just feel that that reviews should be subject to more scrutinisation and changeable by Airbnb if the guest has failed at any time during their stay to message you about it on the app or via email and then gone on to make it public in a review.
I'm happy to listen to guests concerns or if there are issues and would not discriminate ( I already had to change a water heater out for someone who had no hot water for 24 hrs, no problem at all).
But DON'T keep quiet and then blub about it afterwards, because you are the worst kind of guests.