I am also in a situation unbelievable . The Guest checked in after few days , has decided to move in another place canceling the full reservation ? How can he do that , when he is inside the apartment ? My calendar is totally opened when he is there ? any one can do an instant reservation and i will be in a big S.! The way it works , it seems that he never checked in !!! and of course , people at airbnb said , it is his fault he should not do a cancelation !!!!!
come on , assume the system is wrong for once ! especially that in the morning i called airbnb and asked what he has to do and the answer was : cancellation and give the date he wants to check out .... perfect . But nor perfect , the date is never requested so when the guest do a cancellation it seems that he already left !!!
i called airbnb to resolve the problem , i am still waiting after more than 48 hours , with a new request waiting for my answer . I had to block myself my calendar to avoid a double reservation . I already lost the occupancy of my unit for two months and i can't even open the reservation because i cant get airbnb getting me with a solution
i just received my 20 consecutive gold key of super host , but just have the feeling that i will not be all to continue , it is too much stress not getting the right person to help you right away .