I have a current guest who rented my home four months before his arrival. He stayed 20 of his 92 day booking before asking if he could cancel the remainder of his stay. It is low season so I rejected his change request. Today, his credit card was rejected. AirBnB contacted him and he said he has left the property and he's not paying.
My calendar is still blocked because if I cancel I incur host cancellation penalties. I have requested AirBnB collections department engage but I don't have much hope. My only other alternative is small claims court.
DO NOT BOOK LONG TERM GUESTS until AirBnB changes their policies to better protect homeowners. At a minimum they need to collect the entire amount upfront from the guest so owners aren't surprised by no income on the day they expected it!
In jurisdictions like California, once you go over 30 days, if you have a squatter on your hands you will have to go through the slow, expensive court system to get them out. Apparently California patched up the laws. Now, simply by virtue of guests paying a transient occupancy tax, you can call the sheriff to haul them out immediately. Adios!
In the real world of renting, you do some sort of background check, credit check, and most importantly take a CASHIER'S CHECK, including the security deposit -- not a 50% credit card payment (as Airbnb does) which could turn out to be fraudulent.
Personally I wouldn't book someone beyond 10 days. I think of the worst guests I've had. Fortunately they only stayed 2 or 3 days.
Not after 30 days.... After 30days all tenants have residency and if you are not registered they will throw your court case out. I don't know where you are getting your information.
After 30 days you have to go through the court process to get the Sheriff to kick them out.
Less than 30 and the Sheriff will come out immediately, assuming your guest paid the transient occupancy tax for their stay. Simply by virtue of paying that 14% tax makes them a transient occupant for stays of 30 days or less -- no waiting for a judge to decide.
This sounds fishy.... I hate to say it but something here just doesn't add up...
Your Calendars do not seem blocked for 3 Months.
This is a cautionary tale for being greedy, if someone doesn't want to stay just let them go. Agree to a cancellation fee and call it a day, move on with your life. Now you are talking about going to small claims court suing each other over someone who didn't want to stay at your place.
Some of the hosts here I swear you would think that they are 2 seconds from being homeless, and this is there last dollar. Hosting is a risk on both sides.
Airbnb can only collect the first installment, to make it a confirmed reservation. If the guests do not pay subsequent installments, Airbnb has no tools to force them to pay. It is a known issue. The host just receives a message saying: sorry, we could not collect... etc. Airbnb suggests to create a lease for long term stays: https://www.airbnb.com/help/article/465/can-hosts-ask-guests-to-sign-a-contract
I do regurarly long term stays, if somebody wants to leave earlier i shorten the stay and make a reasonable deal with the guest. The "long term stay" cancellation policy is too much based on normal renting contract rules (1 month notice/payment). For real long term stays (for example more then 6 months) Airbnb is not a suitable option, just create a normal renting contract with the tenant (it's not a "guest|" anymore and also does not need to be treated that way)
Please note there is no listing and no reviews attached to Gsdfhds profile.
Therefore, without the poster's response, it remains a matter of speculation as to what exactly the issue is.
Per chance it was a new listing, given the dates of the booking confirmations, 27th August, there is normally a 30 Days delay prior to Airbnb releasing payment.
I host mostly long-term guests but I am very picky about the "type" of guest, specifically only international exchange students coming to Korea for 1 semester. While I can't do detailed background checks, I do what I can to secure basic information about potential guests, screen them, and make sure they are a good fit with what I provide. It's a bit of a niche market but I've found a way to make it work for me.
Imo, it is also the host's responsibility to be knowledgeable of local tenancy laws, Airbnb terms and conditions, and the risks associated to hosting (regardless of duration) - while there are many things that Airbnb could/should do better, they are not to blame for EVERYTHING that goes wrong.
@Gsdfhds1 If you think you are writing to Airbnb here, this is just a discussion forum for hosts and guests. Airbnb doesn't read these posts and no one here has any access to your account, so posting the reservation codes here is pointless.
But I'm sorry you are having trouble collecting the money you are owed. All I can say is to be persistent. But if you use words like cheated and stole my money when talking to CS, even if that's exactly what happened and of course you're mad about it, you won't get very far with them. If you try to stay polite, but firm, and refuse to just go away, they will often end up resolving the issue. Sometimes it takes months, but many hosts have reported here that they did eventually get the money that was owing to them. Good luck.
Yeah, we found to our detriment that a long stay booking can basically cancel any time after the first month. A family blocked up our listing months ahead with a long term booking and then left a month early! We had no recourse since Airbnb collects month to month and therefore if the guest decides not to pay/leaves early, you're SOL. That experience soured us on long term stays (not to mention every long term stay we had left our home in bad shape- always very dirty, broken items not mentioned, and the last ones let their kids scribble on our tables with indelible pen).
I had the same issue with long term booking. The individual asked to get a discount for two months rental and i agreed since she was enrolled at the University near by. After two weeks she started to complain about the accommodation and requested to leave early, like next week. I contacted ABB and the answer was she has to pay for at least the month. Long story short, she has cancelled her credit card and they couldn't collect and I was forced to get her out the next day. A week after, I received mail from Medicaid that she fraudulently applied using my house as her residence. I alerted the authorities but learned my lesson. I do not accept long term and do not expect ABB to collect from people with intent to defraud
Thanks for the note. I usually advise against renting long-term due to the legality of it. Once you engage in a rental above 30 days, it allows guests to qualify for more rights than a typical vacation rental. If any of our guests want to rent above this time period, we reach out to the homeowner to see if they wish to engage in a typical tenancy agreement. Otherwise, we decline the reservation.
Best of luck with this situation!
Charles at HostGenius Property Management