I have a current guest who rented my home four months before his arrival. He stayed 20 of his 92 day booking before asking if he could cancel the remainder of his stay. It is low season so I rejected his change request. Today, his credit card was rejected. AirBnB contacted him and he said he has left the property and he's not paying.
My calendar is still blocked because if I cancel I incur host cancellation penalties. I have requested AirBnB collections department engage but I don't have much hope. My only other alternative is small claims court.
DO NOT BOOK LONG TERM GUESTS until AirBnB changes their policies to better protect homeowners. At a minimum they need to collect the entire amount upfront from the guest so owners aren't surprised by no income on the day they expected it!
I had the same issue with long term booking. The individual asked to get a discount for two months rental and i agreed since she was enrolled at the University near by. After two weeks she started to complain about the accommodation and requested to leave early, like next week. I contacted ABB and the answer was she has to pay for at least the month. Long story short, she has cancelled her credit card and they couldn't collect and I was forced to get her out the next day. A week after, I received mail from Medicaid that she fraudulently applied using my house as her residence. I alerted the authorities but learned my lesson. I do not accept long term and do not expect ABB to collect from people with intent to defraud
Thanks for the note. I usually advise against renting long-term due to the legality of it. Once you engage in a rental above 30 days, it allows guests to qualify for more rights than a typical vacation rental. If any of our guests want to rent above this time period, we reach out to the homeowner to see if they wish to engage in a typical tenancy agreement. Otherwise, we decline the reservation.
Best of luck with this situation!
Charles at HostGenius Property Management
You guys are dancing around the issue... the issue here is that the guest didnt want to stay and the Host felt that she could force them to stay. I would not want to be forced to stay at a place that I was unhappy at any more than a disgruntled guest.
This happens all to often on AirBnb, where a host will try and force a person to stay when infact they should attmpt to mediate the situation and get the guest out, with some sort of cancellation fee. AirBnb will typically side with the guest in these instances.
I am also in a situation unbelievable . The Guest checked in after few days , has decided to move in another place canceling the full reservation ? How can he do that , when he is inside the apartment ? My calendar is totally opened when he is there ? any one can do an instant reservation and i will be in a big S.! The way it works , it seems that he never checked in !!! and of course , people at airbnb said , it is his fault he should not do a cancelation !!!!!
come on , assume the system is wrong for once ! especially that in the morning i called airbnb and asked what he has to do and the answer was : cancellation and give the date he wants to check out .... perfect . But nor perfect , the date is never requested so when the guest do a cancellation it seems that he already left !!!
i called airbnb to resolve the problem , i am still waiting after more than 48 hours , with a new request waiting for my answer . I had to block myself my calendar to avoid a double reservation . I already lost the occupancy of my unit for two months and i can't even open the reservation because i cant get airbnb getting me with a solution
i just received my 20 consecutive gold key of super host , but just have the feeling that i will not be all to continue , it is too much stress not getting the right person to help you right away .
We are currently *trying* to deal with Airbnb over $888 they have been holding for the last three weeks. We have a family of 7 who originally booked the house for 3 weeks (December 14 - January 4), and they paid for the full three weeks upfront. On December 29, they asked if they could extend for two additional weeks (for a total of 5 weeks). We made the alteration request and gave them a slight discount. The guest accepted the alteration request and paid for the additional time (he has a receipt showing the money was taken from his account). Airbnb never released A SINGLE PENNY of the additional fees to us, stating that it would all be released on January 15. We spent 45 minutes on the phone this morning with a couple of CSRs who "can't do anything about it". They have "escalated" the call, and now we have to wait SEVENTY-TWO hours for a call back. They told us that this is "an ongoing problem" that they are "working to correct", BUT.....
We have now changed our maximum rental to 14 days, and will be renting OUTSIDE OF AIRBNB for any future "long term" rentals. We are also opening a small claim against them. Airbnb has NO BUSINESS acting like a property manager. They should simply NOT ALLOW long-term rentals through their platform. Period.
@Heather64I just had a similar experience with long term guests who booked for 4.5 months. From the day they arrived (1 week late) to the day they left, they did not stop complaining. I attended to all their issues but I could see that these people were not going to be satisfied, so I suggested to them that they cancel if they were not happy, and finally they did 10 days later.
The booking is supposed to be covered under the long term cancellation policy which means that they would be charged an additional 1 month after the cancellation date. What the guests did, however, was cancel or change their payment details, so that Airbnb has not been able to withdraw the final amount that is owning. Has anyone else experienced anything similar? Airbnb have told me that the matter is with the collections department
If this is an ongoing issue with Airbnb then they should be deducting 2 months in advance for long term bookings, to protect hosts from this type of behavior.