Damage In House Theft Host Guarantee??

Fabs0
Level 4
United States

Damage In House Theft Host Guarantee??

Hi Everyone,



We have been hosting for about a year and have had great experices so far. We have 6 properties on Airbnb and everything has been Great, Until last Sunday we rented one of the homes to a group with no feedback but seemed ok ID verified ect. When we arrived for checkout the following day it seems that we where targeted, by a group of thives it looks like they rented the unit just to gain access. The house was ramsacked several items where stolen damage to lots of the furniture the smell of marijuana is so strong that we need a professional smell removal compay to get it out and the list goes on. It took a few days to finally get someone from Airbnb to get the process going and an adjuster should be here monday. Has anyone had any expirence with the host Guarantees so far it seems that it will be an uphill battle, I will keep everyone posted to how the process goes along
15 Replies 15
Robyn67
Level 1
Australia

How do we access the security deposit after damage is made to our property? We notified Airbnb with photos and of course the twenty year olds that rented our house deny the damage?