Damages and Airbnb help

[Ariela2]

For the second time in 2 weeks guests left damage (stains, broken furniture). I have a security deposit but talking to the guests did not result in any response.

Airbnb resoloution center was a nothing but crude abuse.

Any practical ideas except for crying on spilled milk?

[Emiel1]

@Ariela2,

One practical idea you allready express in your comment on a guest review: You don't want children anymore in your home. If nor guests nor Airbnb want to honour your claims, you can only give them a negative review or (in case of Airbnb) give some feedback: https://www.airbnb.com/help/feedback

[Ariela2]

It seems like a one sided dialogue. Not between Airbnb and hosts but hosts with hosts. Is there a point in doing it. I did sent a feedback. But I think that they AIRBNB are deaf.

[Emiel1]

@Ariela2

if possible ignore the Airbnb customer service. It can not be taken serious, the quality seems to be lowered to a 1 star (*) level.

[John1080]

This seems to be a consistent and ongoing theme that Air will not help hosts and provides terrible customer service. I personally have never had to use them other than when I had a question about taxation, and they simply ended the conversation and stopped talking to me-this was on messages, not the phone.

Surely by this point, management is aware of this, but not doing anything? I assume they believe they have enough properties in their platform, they don't have to worry about us all or some of us dropping out because of bad service.  

[Letti0]

@John1080  I believe more hosts are leaving than most people realize. The host referral fee in my area was $125 last March it is now up to $300. They are obviously losing hosts in my area and trying to get more. Unfortunately the new hosts believe AirBnB and there Smart Pricing and Price Tips. They then set themselves up for a race to the bottom. When they finally realize they are actually paying to host guest they are quitting and need to be replaced. Also seasoned hosts are about pissed to no end with the review process and the lower class of guests and are also leaving IMHO anyway ;D 

[Emilia42]

@Ariela, it is best to assume that Airbnb will not help you. If the guest agrees to work with you that’s one thing but from what I’ve read on this forum it seems a lot less stressful to not even get Airbnb involved. Try raising your price. You will get a better quality guest and hopefully fewer damages. As it is, your place is a bargain for 4 people. Put a little bit of each reservation aside in a “damages fund.” I do not know your reasoning for having a 3-night minimum but you may consider putting your minimum at 2-nights and upping your price. In my experience, people who are only there for a night or two barely even use the space.

[Fred13]

"Any practical ideas..? Yes, do everything in your power to make your offering 'AirbnbCS  Proof', so you do not have to ever get Airbnb involved in the future.